Recording Experience Issues - Telecommunications

How does British Telecom and the internet affect our recording experiences here at the Beehouse?

Telecommunicatons are critical to the recording industry. From the first conversations with prospective recording artists and taking payments to the media transfers necessary for proofing and completing complex production jobs, the internet has become crucial for our efficacity our financial security and our professionalism. Small wonder then that telephone down-time and internet problems preoccupy us, and the first hint of disruption is enough to sweep us completely off our feet!

BT offers a 4-hour response programe called "Total Care". If your business is internet critical it is something you may wish to consider. Your fault may not be fixed in 4 hours, but at least it has generally flagged up some attention to the urgency of your fault and we find it to be helpful, particularly in our rural location , where poor weather often appears to affect lines, and similar faults appear with irritating regularity.

Another useful piece of information is that the engineers who come out to visit your recording studio or other technology-dependant business are usually much more in touch with the main issues than the admin staff at BT HQ, and conflicting points of view and statements are not that unusual. Therefore when you are told you have a week to wait, this fault finish time is not written in stone, and you may find that a gloomy forecast has been pessimistically exaggerated. The general picture around here is usually far less bleak than the lady with the headset announces, providing you stick to the golden rule of calling each day to check on progress.

Telecommunications can make or break a recording experience - we're thankful that our issues have been few and far between with the advent of Broadband. Anyone think differently?


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